DID YOU get the wrong item or quantity? Is something kinda shoddy? Is it taking too long? Contact us and we will make it right. Here’s our customer service policy;
RETURNS. Generally, we will refund the original amount paid including up to $5 of the original shipping, (see below)- if you tell us you want to return it within 90 days of the day we ship the product. No reason needed.
SERVICE WITH A FROWN: Why? Having unhappy customers makes us unhappy. I usually mumble, Teresa makes faces; blame will be assigned, people get defensive. But that’s all behind the scenes stuff. (This is why we don’t have a bricks & mortar store.)
IMPORTANT: Please email or call us before returning anything. Here’s why;
In many or most cases you will have your choice of refund or replacement. Other times we will be at the end of the line for item(s) you purchased, so if we are completely out then of course we can only refund.
PLEASE NOTE that you don’t need a reason, If your ferret can’t wear it, If your husband the car salesman says “Everything must GO regardless of profit or loss!”, If you bought it as a gift for someone but you can’t give it because of the restraining order, WE DON’T CARE. Customer satisfaction is the thing.
Now about that SHIPPING REFUND; We will refund the shipping you paid us, up to $5.00, in addition to the product refund; if it’s only a partial return we will refund part of the shipping. Returning the item(s) is generally at your expense. We may go beyond these promises in the interest of customer service at our discretion.
There have been relatively few customer service issues this year. There are some things we need to improve on. Here are a few things that have cropped up once in a while, and what we are doing to resolve them. Your comments are welcome!
Problem: incorrect item counts
(Sent 1 instead of the 2 you ordered, etc.)
ACTION: The problem here is, our old eyes don’t work so good anymore. We both have reading glasses, and there is a magnifying lamp on the packaging desk, so it’s really no excuse. UPDATE: Teresa just got a cornea transplant!