Warranty Information (2025)

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Warranty Information (9)

At Sit 'n Sleep, we stand by our commitment to help you get your best night’s sleep. If you experience a problem with a product you purchased from us after the 120-Night Sleep Trial, you may use this guide to help you through the warranty process.

There Are Two Options for Filing A Claim:

1.

If your product is from one of the manufacturers listed in the table below, you’ll need to contact them directly to file a claim. A copy of your invoice is required.

2.

If your product is NOT from one of the manufacturers listed in the table below, Sit 'n Sleep will file the claim on your behalf . Please see option 2 below.

1.

The Following List of Manufacturers
Handle Their Own Warranties

Manufacturer

Phone Number

Sherwood®

(602) 269-5901

Spink & Edgar®

(602) 269-5901

Aireloom®

(909) 373-4211

Casper®

(888) 493-0003

Tempur-Pedic®

(800) 821-6621

Please click here to see other manufacturers and detailed information regarding your Manufacturer's Warranty Coverage.

Please know your mattress warranty may come with a manufacturer’s warranty, and the process may differ depending on the product type and brand.

Please identify the manufacturer name by referencing the law tag attached to your mattress or by reviewing your purchase receipt.
Sit ‘n Sleep can assist with the warranty claim process, but we are ultimately bound to the requirements set forth by the manufacturer.

2.

Options for Filing Your Warranty Claim:

If your brand isn't listed above, your product will need to be inspected to file a claim.Please carefully review the following options:

    A.

    Warranty eFile(For As-Is/Closeout Models with a purchased warranty only)


    Results in 5 - 10 Business Days

    Simply answer a few quick questions, download the self-inspection guide, and upload some photos. The entire process should take approx 15-20 minutes, and if you are able to provide all the required information needed, we can have your results within 5-10 business days.

    BEGIN E-FILE

    B.

    Third-Party Inspection(One Freee inspection per year, after eligibility is verified)


    Results in 3 - 4 Weeks

    An appointment will be scheduled with a third party inspector to visit your home and complete a thorough examination of your mattress, foundation and support to determine eligibility for replacement. Once we receive your submission, you can expect a call from Precise Mattress Inspection within 5-7 business days to schedule an appointment.

    SCHEDULE APPT.

    Exclusions Checklist

    Please check if any of the exclusions below apply to you. If you answer yes for any of these questions, please expand the dropdown to see how it affects your warranty claim.

    If none of the above exclusions apply to you,

    you may proceed to start the claim process by clicking here:

    START CLAIM

    Have questions?

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    Warranty Information (2025)

    FAQs

    How do I find my warranty information? ›

    Your owner's manual will list all of the warranties that apply to your car and their term lengths. If you don't have access to an accurate owner's manual for your model and year, you can get one online or contact a dealer instead.

    What is warranty information of a product? ›

    A warranty is a guarantee or promise made by a manufacturer or similar party regarding the condition of their product. A warranty also refers to the terms and situations in which repairs, refunds, or exchanges will be made if the product does not function as originally described or intended.

    What is the rule of warranty? ›

    The Basic Concepts:

    A warranty is a legally binding commitment forming part of the sales contract which assures the buyer that the product or service is free from defects. A warranty often provides for a specific remedy such as repair or replacement in the event the article or service fails to meet the warranty.

    What information must be included in a written warranty? ›

    The products or parts covered. A statement of what the warrantor will do in the event of a defect, malfunction, or failure to conform with such written warranty—at whose expense—and for what period of time. A statement of what the consumer must do and expenses he must bear.

    Can we check warranty online? ›

    Check the Manufacturer's Website

    If you can't find the paperwork for your appliance purchase, the manufacturer's website is the next best place to look. Here, you can verify the length of the limited warranty and discover extended warranty information.

    How do I prove I have a warranty? ›

    Keep records
    1. Save a copy of the warranty. If you shop online, print or download a copy for your records.
    2. Save your product receipt with the warranty. The receipt proves the date you bought the product and that you're the original product owner.

    How to claim warranty? ›

    When you make a claim, you'll usually need:
    1. proof of purchase - usually a receipt showing where and when you bought the goods.
    2. details of what the problem is.
    3. a photocopy of the warranty or guarantee.

    Does warranty mean free repair? ›

    Just because a consumer product comes with a warranty, either written or implied, does not mean the business will fix or replace it in all circumstances. There are several different kinds of guarantees for consumer products. Some only cover certain parts or defects, and others expire after a limited period of time.

    What is an example of a warranty? ›

    An example of an express warranty is a tire manufacturer guaranteeing a buyer that their goods will cover 10,000 miles and issuing a warranty card as proof of warranty to guarantee replacement if the tires do not achieve the quoted distance before they are damaged.

    What is the warranty law in the US? ›

    The Magnuson-Moss Warranty Act is the federal law that governs consumer product warranties. Passed by Congress in 1975, the Act requires warrantors of consumer products to provide consumers with detailed information about warranty coverage.

    What will void a warranty? ›

    You Significantly Altered the Product

    Sometimes, even self-repairs or third-party repairs of a defective product can void the warranty. Using a third-party replacement part may or may not risk the warranty. A merchant needs an official waiver to require customers to use parts from its brand exclusively.

    How does a warranty work? ›

    With a full warranty, a company guarantees to repair or replace a faulty product during the warranty period. If the product is damaged or defective, companies offering a full warranty must repair or replace it within a reasonable time. A limited warranty works in the same way but with more restrictions.

    What is a typical warranty statement? ›

    Company hereby represents and warrants that any Product sold under this Agreement and any replacement Product (a) is free and clear of any liens, security interests, or encumbrances of any nature; (b) has been designed, manufactured, labeled, packaged, stored, exported, and sold by Company in accordance with all ...

    What is the basic warranty clause? ›

    GENERAL WARRANTY

    Depending on the type of contract, a warranty clause may cover the products or services to be exchanged. For example, in a sale of goods, the warranty clause will generally promise that the seller will provide goods that are free of defects, otherwise the buyer can seek a legal remedy for the breach.

    What to do if a company won't honor their warranty? ›

    You need to file complaint against the company with California Attorney General's Office, Consumer Protection Division for unfair and deceptive act and practice. You should also file complaint with Consumer Financial Protection Bureau, Federal Trade Commission, and the Better Business Bureau.

    How do I check the warranty on my VIN number? ›

    If you are able to locate your VIN, you can contact the dealership where you bought your car and a representative will be able to pull up the details of your warranty using the number. Most manufacturer websites have an owner's portal where you can enter the VIN and see warranty information.

    How do I find my estimated warranty liability account? ›

    Determine the cost of replacing defective products, and multiply this amount by the number of products you anticipate your company replacing during the warranty period. You can evaluate historical accounting records to find the cost of replacing the same or similar products in previous periods.

    How do I check before my car warranty expires? ›

    Get your Car Inspected

    In the absence of a guarantee on consumable items like tires, brakes, and suspension components, a vehicle's end-of-warranty inspection should focus on checking for fluid leaks and issue fluid levels as well as the battery's health and charging system, cooling system, and gearbox.

    How do I claim on my warranty? ›

    Call your home warranty company's customer service line as soon as a covered appliance or system malfunctions. The phone number is in your contract and available online. Company websites will often have client portals where you can place a service request by submitting a form. Follow the warranty claims process.

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